At Silver Palm Hotel, we aim to make every reservation clear and convenient. By making a booking through our website, you acknowledge and agree to the policies outlined below.
Booking Policy
All reservations submitted through the Silver Palm Hotel website are subject to availability and confirmation by the hotel.
The information provided during the booking process, including guest name, contact details, dates and number of guests, must be accurate.
A booking request is not considered fully confirmed until the required confirmation process has been completed.
Payment Policy
Where payment is required, the applicable payment instructions and amount will be communicated during the reservation process.
A reservation may remain subject to payment confirmation before it becomes fully secured.
Payment confirmation and transaction status may be subject to the payment provider's processing time.
Cancellation Policy
Guests may request cancellation of a reservation subject to the applicable cancellation terms.
Cancellation terms may depend on the reservation, payment status and the time remaining before the scheduled check-in date.
Important
Any applicable cancellation charges or refund conditions will be communicated as part of the reservation and payment process.
Once a cancellation request has been submitted, the reservation status may be updated after the request has been reviewed and processed by the hotel.
Refund Policy
Where a refund is applicable, the refund amount will depend on the cancellation terms associated with the reservation.
Refund processing may take additional time depending on the payment method and payment provider.
Payment provider processing times are outside the direct control of Silver Palm Hotel.
No-Show Policy
If a guest does not arrive for a confirmed reservation without notifying the hotel, the reservation may be treated as a no-show.
Any applicable charges or refund conditions will be determined according to the terms associated with the reservation.
Reservation Changes
Requests to change reservation dates, room type, number of guests or other booking details are subject to availability.
Changes may affect the reservation price or applicable booking conditions.
Need assistance?
Contact Silver Palm Hotel
If you have questions about a reservation, cancellation, payment or refund, please contact our reservations team.